Partnership with Parents

We encourage a great deal of participation with parents in nursery life.  We are always keen to discuss the development of your child, to respond to your concerns or simply to share the details of your child’s day.

Parents need to know as much about their child’s day at nursery as possible.  Our staff endeavour to inform parents of their child’s activities and achievements as much as possible at the start and close of the day and through home daily sheets (under 2’s).  The sheets contain a brief outline of the activities of the day,

There is also a communication board for parents i.e. [a notice board in the entrance hall where parents can read about various curriculum activities, news, observe the menus and any special events].

We constantly strive to improve the service, so if you have any suggestions as how to improve this service please use the suggestion box provided in the conservatory.

 

Complaints

Parents are encouraged to discuss any concerns/grievances with the manager or deputy manager.  We find that most complaints are resolved to everyone’s satisfaction at this level.  However, should you wish to take the matter further, please contact the CSSIW who will then conduct an official investigation into the complaint.

Care & Social Services Inspectorate for Wales
Government Buildings
Picton Terrace
Carmarthen
SA31 3BT

Tel: 01267 245160
Fax: 01267 245140

Proprietor: Debra Davidson on 01554 899789.

Toptotz Testimonials

  • There are very few other places that have been able to come close to the high standard set by your staff at Toptotz. I am sure that you aware of the good service you provide parents and children and I wanted to bring to your attention my extremely positive experiences. As a first time parent I initially found the search for child care to be quite daunting, but from my very first visit to Toptotz I was made to feel welcome and found your staff to be well informed and very clear about how young children learn. My daughter was made to feel part of a group immediately, she settled well and has loved being at the Nursery. She loves the staff and always has lots to say after a day at Toptotz!! - Miss. H. Davies
  • A working mother is always at the mercy of those she has entrusted her child. I am so lucky that I can trust you all so completely, especially with the person who is closest to my heart. You cared for him not only well, but sweetly, loving him as I do when we are apart. I cannot bear to think what I would do without you all. Thank you for the care and love you gave, you will all be truly missed. - Miss. L. Fensome and Mr. S. Jones
  • Just a quick thank you to you all for everything you have done for my daughter whilst she has been at Toptotz. You really have helped her become the confident little girl that she is today. She is definitely going to miss you all very much. Thank You All - Mr. and Mrs. Bello (and Nonno) p.s. See you second time around!!
  • To Everyone at Toptotz, Thank you and Goodbye! Thank you so much for all the fun times, and all the help you have given me during my time at Toptotz! I have had a wonderful time, I love you all and will miss you millions x x. - Miss R. Coslett p.s. You can’t get rid of us that easily, see you all in a few weeks with the other one! x
  • Thank you for all the love and kindness you have given my son in his time at Toptotz. He has grown in so many ways since being in your care and guidance which we know will ford him in good stead when he starts at ‘Big School’. I am sure he is going to miss you all very much, but please be assured, you have not seen the last of him as we will be back for visits!! With Love and appreciation - Mr. A. and Mrs. T. Davies
  • Thanks from the bottom of my heart. Simply the best, better than all the rest! Toptotz from Cambrian Street have been voted “Creche” of the year! by me, “It’s my way of saying, ‘Thank you very much’ for the way you looked after my Drama Queen! “Thank you all so much for looking after me when I was there! I had lots of fun and my mammy says you’re the best!! I really like my new big school. It’s lots of fun, but whenever I go past Toptotz, I always remember that’s where I went! My mammy says I’m still a Drama Queen, because I cry for two minutes in my big school, but she doesn’t take any notice. She tells my teacher she is used to it! Lots of Love - T.D.
  • To all at Toptotz, Thank you so much for looking after my daughter for the 2 years she was with you! Don’t know where time goes… - F. French and K. Daniels
  • To all the staff at Toptotz, Thank you for looking after me for the last year. Thanks to everyone. - Mrs. C. Thomas
  • To all working at Toptotz, Thank you all for looking after my son, he has improved and developed so much since being there. Once again thank you. I am sure he will miss you all!! Love From all the family -

Facebook

Accredditations

Why Us for Day Care?

  • The tomi-bus
  • Excellent Location
  • Dedicated and motivated staff
  • Great facilities
  • Child safety and security is our top priority